Return and Refund Policy

At Zakir Hajj Group, we are committed to delivering high-quality Hajj and Umrah services with professionalism and care. We understand that sometimes plans may change, and we aim to handle cancellations and refunds fairly while considering the nature of international travel arrangements.

1. Booking Confirmation

• All bookings require a deposit or full payment as stated in your package details.

• Once payment is received, you will receive a booking confirmation via email or in person.

2. Cancellation by the Customer

• More than 60 days before departure: 90% refund of total package price (10% deducted for processing and administrative fees).

• 30–59 days before departure: 50% refund of total package price.

• 15–29 days before departure: 25% refund of total package price.

• 14 days or less before departure: No refund due to prior bookings of flights, hotels, and visa services.

3. Non-Refundable Services

The following costs are non-refundable once booked:

• Visa fees (after application is submitted)

• Airline tickets (subject to airline refund policy)

• Hotel bookings (subject to hotel cancellation policy)

• Service fees and administrative charges

4. Cancellation by Zakir Hajj Group

If we are unable to deliver the booked service due to unforeseen circumstances beyond our control (e.g., government restrictions, airline cancellations, visa rejections), we will provide either:

• A full refund of unused services, or

• An option to transfer your booking to a future date or package.

5. No-Show Policy

If a customer fails to appear on the scheduled departure date without prior notice, no refund will be issued.

6. Refund Processing

• All approved refunds will be processed within 14–21 business days to the original payment method.

• Bank charges or transfer fees may apply and will be deducted from the refund amount.

7. Contact for Refund Requests

For all cancellations or refund inquiries, please contact us at:
📞 01617-666444
📧 support@zakirhajjgroup.com